This Shipping and Returns document applies to all womenswear orders placed through yhugparka.com. Wai Shing Limited provides standard shipping and a strict 14-day no-reason return policy for eligible items. Customers must read this document before placing an order or submitting a return. The Terms of Service govern all orders, returns, and claims.
Orders are processed and dispatched using standard shipping methods. Delivery follows standard carrier timelines for the destination. Shipping confirmation is sent after dispatch. Customers must provide a complete and accurate delivery address at checkout. Customers must monitor tracking and contact the carrier for delivery exceptions. Wai Shing Limited is not responsible for delivery delays caused by incorrect addresses, carrier disruptions, customs processing, or events outside the control of Wai Shing Limited. Risk of loss passes to the customer upon carrier delivery confirmation.
Customers may request a return within exactly 14 days of delivery for any reason. No reason is required. The 14-day period begins on the delivery date recorded by the carrier. Return requests submitted after exactly 14 days are not accepted. Returned items must be unused, unwashed, unaltered, and in original packaging with all original tags attached. Items that do not meet these conditions are not eligible for a refund.
The buyer bears all return shipping costs completely. Wai Shing Limited does not reimburse return shipping charges, original shipping charges, or any other costs associated with returning an item. Customers must use a trackable shipping method for every return. Wai Shing Limited is not responsible for returns lost or damaged in transit.
Refunds are issued to the original payment method after returned items arrive at the return address and pass inspection. Refund arrival time is at least 14 days from the date Wai Shing Limited receives the returned item. PayPal refunds take at least 14 days. Local laws in some regions require up to 30 days for PayPal refunds. In regions where local law applies, the PayPal refund timeline is up to 30 days. Customers must allow the full refund period before contacting Wai Shing Limited about a missing refund.
Customers must send every authorized return to the following recipient and address. The recipient must be Wai Shing Limited, the contact phone is +852 6588 8863, and the specific return address is Room 612, 6/F, Sino Industrial Plaza, 9 Kai Cheung Road, Kowloon Bay. Customers must write the return authorization number on the outside of the package. Customers must keep proof of postage until the refund is complete. Returns sent to any other address are not accepted.
Step 1: Contact [email protected] within exactly 14 days of delivery to request a return authorization. Include the order number and the item being returned.
Step 2: Receive written return authorization and packing instructions from Wai Shing Limited. Do not ship any item before receiving authorization.
Step 3: Pack the item securely in original packaging with all original tags attached. Include the return authorization number inside the package.
Step 4: Ship the package to the return address provided in this document using a trackable shipping method. The buyer pays all return shipping costs.
Step 5: Send the tracking number to [email protected] after dispatch. Wai Shing Limited uses the tracking number to confirm return transit.
Step 6: Wai Shing Limited inspects the returned item after arrival. Items that are used, washed, altered, damaged by the customer, or missing original packaging or tags are rejected.
Step 7: Wai Shing Limited issues the refund to the original payment method after inspection. Refund arrival time is at least 14 days from the date Wai Shing Limited receives the returned item.
Claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim window matches the Terms of Service. Claims submitted after exactly 7 days are not accepted. Customers must contact [email protected] with the order number, a description of the damage or defect, and clear photographs of the item and packaging. Wai Shing Limited reviews each claim and provides return instructions for approved claims. The buyer bears return shipping costs for damaged or defective item returns unless Wai Shing Limited states otherwise in writing.
Items that are used, washed, altered, damaged by the customer, or missing original packaging or tags are not eligible for return. Items returned after the 14-day return period are not eligible for refund. Items returned without a return authorization number are not accepted. Customers must remove or cover old shipping labels before sending a return. The buyer bears all return shipping costs for every return, including returns of ineligible items.
Customers must direct all shipping and return questions to [email protected] or +852 6588 8863. Wai Shing Limited enforces the 14-day return period, the 7-day damaged or defective claim period, the refund timing rules, and the return shipping cost rule exactly as stated in this document and the Terms of Service. No oral statement changes these terms.
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